Your connection is fast enough to get the job done-just as long as the job isn't too big. That's good! But if you need faster load times, there's plenty of room to upgrade. Your connection qualifies (or almost qualifies) as the FCC's definition of broadband: 25 Mbps. Most online activities work great for you, but things might slow down if too many people start streaming in 4K or downloading large files. Not too slow and not too fast-that's how you roll. You also have the bandwidth for intense online gaming, if that's your thing. With speeds like this, several people can stream at the same time. There's not much that can slow your connection down. How does it feel to be on top? You can stream live sports in UHD in every room, download huge files in minutes, and connect tons of devices. Research other internet providers' prices and speeds before you call or chat, and don't be afraid to say you'll cancel your service if Spectrum can't give you what you're asking for.Your speed is faster than % of our speed test results. Spectrum doesn't have contracts, so this can be a huge bargaining chip for you. It may seem disrespectful, but at the end of the day you're the customer and you deserve fair and respectful treatment! If your current customer service rep isn't cutting it, ask to speak to someone else-or their manager. Both of these methods also keep a log of what was said or promised, which is perfect if you need to refer back to it for proof. Chat and email free you up to continue living your life without a cell phone attached to your ear.
So, while we're pleased to see Spectrum improved over the past couple of years, we're still expecting bigger and better things from it.īut if you have no other choice but to call customer service, what can you do? First thing's first, take a deep breath and grab a pen and paper.
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